Returns Policy

In store purchases are not entitled to a refund, but are entitled to an exchange or gift receipt if returned within 28 days of purchase. 

Online we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please send all returns to Jon Ian, 42 High Street, Cowbridge, CF71 7AG. Once we have received the item your refund will be processed.

You can always contact us for any return question at esther@jonian.co.uk or call us on 01446775226.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), jewellery and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
Please get in touch with us as soon as possible if you would like to organise an exchange and we will do out utmost to ensure you get the right item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.